All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get refund!! If it is because of your reasons, you need to take some responsibility.Hope you can understand.
For custom and plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress in picture color,Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size. We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.
Please carefully follow our guide:
1. Contact Customer Service to initiate the return process within 7 days upon receiving your item(s).After 7 Days,we cannot offer return service .
2. Item(s) must be returned in its original condition with no signs of wear, tear,or odors. We only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge.
3. Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4. Just quality problems or size mistake, we accept returning.
5.The shipping method that we used for u then when u ship it back you must use the same one.if we ship the dress to you by DHL/Fedex then you need to use this one too. If the parcel was hold by the Customs, the Customs Clearance fee need to be paid by customer,Or we can’t get the item.
6.All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service.
7.We can only refund when we got item.If we cannot got that,we refuse to refund.We can only refund you the item price itself.The shipping
cost you spent cannot be refund, as this part had been paid to shipping company.
We reserve the right not to process the refund if they are returned in unacceptable condition.
Due to COVID19, most shipping carriers may delay. This delay is out of our control. We are not responsible for this delay. We suggest you buy much earlier before your event date.
Office address:B-1836 City Life Plaza, Suzhou City 215000, Jiangsu Province, China