Color：As Picture,Custom color
Item Number :FLY1764
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get refund!! If it is because of your reasons, you need to take some responsibility.Hope you can understand.
For custom and plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress in picture color,Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size. We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.
Please carefully follow our guide:
1. Contact Customer Service to initiate the return process within 7 days upon receiving your item(s).After 7 Days,we cannot offer return service .
2. Item(s) must be returned in its original condition with no signs of wear, tear,or odors. We only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge.
3. Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4. Just quality problems or size mistake, we accept returning.
5.The shipping method that we used for u then when u ship it back you must use the same one.if we ship the dress to you by DHL/Fedex then you need to use this one too. If the parcel was hold by the Customs, the Customs Clearance fee need to be paid by customer,Or we can’t get the item.
6.All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service.
7.We can only refund when we got item.If we cannot got that,we refuse to refund.We can only refund you the item price itself.The shipping
cost you spent cannot be refund, as this part had been paid to shipping company.
We reserve the right not to process the refund if they are returned in unacceptable condition.
Due to COVID19, most shipping carriers may delay. This delay is out of our control. We are not responsible for this delay. We suggest you buy much earlier before your event date.
Office address:B-1836 City Life Plaza, Suzhou City 215000, Jiangsu Province, China
TOTAL DELIVERY TIME = PRODUCING TIME + SHIPPING TIME
Occasion dresses: Within 10-20 Business Days (From May to Dec)
Occasion dresses: Within 15-30 Business Days (From Jan to April)
Wedding dresses: 15-25 Business Days (From May to Dec)
Wedding dresses: 20-40 Business Days (From Jan to April)
We support the following shipping courier:
1) Rush Shipping:Shipping Courier including DHL & UPS& TNT &FEDEX etc, that depends on the place you are in.
2) Standard Shipping:Shipping Courier including USPS & Aramex & DPD.
DHL or Fedex
USPS Or UPS
3)TOTAL DELIVERY TIME:
Prom Dresses/Special Occasion Dresses: Within 14-38 Business Days (From May to Dec)
Prom Dresses/Special Occasion Dresses: Within 19-38 Business Days (From Jan to April)
Wedding dresses: 19-43 Business Days (From May to Dec)
Wedding dresses: 24-47 Business Days (From Jan to April)
4)Special Estimated Delivery Time For Rush Order:
Rush order: within 15 working days please add $30.00 , this cost is paid for prior shipping and sewers who would like to work extra time to finish this dress.
There will be some delays in shipping due to the impact of Covid-19.
For bulk order shipping costs, your questions or special requirements, please contact us: firstname.lastname@example.org
In order to save your shipping cost, each dress will be packed tightly with water proof bag .
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.
How to track orders?
If you have a tracking or delivery confirmation number, you can track your package through the carrier's website.
- Please note that you may not be able to track each shipment notification email you receive for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.
Do I have to charge duty and import fee?
Any tariff or import duty will be imposed on the package when it arrives in the destination country. These fees must be paid by the recipient of the package (this also applies to retail and wholesale customers). Unfortunately, because the customs policies and import taxes vary greatly from country to country, we can't control these costs or tell you what they are.
Before placing an order, it's better to contact the local customs to know the current charging situation, so you won't be surprised by the unexpected charging.
Apo / FPO / DPO shipment
We are sorry that the P.O. Box and military address (APO, FPO) could not be delivered. Please leave a message when placing an order in the u.s.region. For example, if you are in Guam, Puerto Rico, you can specify Guam, Puerto Rico in the country section of the order. Customers from Brazil should leave a message to provide us with your 11 CPF.
Note: if you choose to deliver regularly, your package will be delivered directly to your home once, or will be delivered to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.
I received the wrong order. What should I do?
We will immediately resolve any problems with incorrect projects.
Please contact our customer service and provide the order number, incorrect product name and number.
We'll call you back as soon as possible and try to help you out.
Why do I need a "CPF" number? (Brazilian customer)
Our customers in Brazil told us that for international shipments, all individuals should indicate their "CPF" number on the invoice, and the company must include a "CNPJ" number.
Therefore, if you want us to ship your order to Brazil, please be sure to provide the correct "CPF" or "CNPJ" number so that your package can pass customs smoothly.
Any questions please contact us:email@example.com
If dress is custom made, we need to size as following：
Leave your information in your shopping cart at "order specific instructions"！
Height with Shoes :_______cm/inch
Height without Shoes :_______cm/inch ( height is from your top head to your toe,without shoes)